These terms describe the general conditions for using the Cleanora website and requesting our cleaning services. Please read them carefully.
Last updated: [DD MONTH YYYY]
ILLUSTRATIVE TEMPLATE: This is sample text for a template website. It is not legal advice and does not guarantee compliance with any law. Replace it with your own business policies and have it reviewed by a qualified legal professional before publication.
By using this website you agree to use it lawfully and not to misuse it, interfere with its operation or attempt to access it without permission.
TEMPLATE NOTE: Add any further acceptable-use rules that apply to your site.
Descriptions of our services on this website are general and may change. Services are subject to availability and are not guaranteed until confirmed with you.
TEMPLATE NOTE: Confirm the services, areas and times you actually offer.
Any prices or estimates shown on this website are for guidance only. A quote may depend on the size and condition of the space, the service requested and any extras. [Describe how long a quote stays valid and what can change it.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. Pricing and quote terms are not set by this template.
Submitting a booking request does not by itself guarantee a service slot. A booking is only confirmed when we confirm it with you. [Describe how and when you confirm bookings.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. Describe your real confirmation process.
[Describe how customers can change or cancel a booking, the notice period required and any fees, refunds or credits that apply.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. No cancellation or refund policy is provided by this template. Add only terms you will honour, and have them reviewed for your location.
Customers are asked to provide accurate information about the space and the work required, and to arrange safe access for our team at the agreed time. Please tell us about pets, hazards, fragile items or areas that should not be cleaned.
TEMPLATE NOTE: Add your own requirements for access, keys, parking, utilities and safety.
[Describe your accepted payment methods, when payment is due, any deposits, and what happens if a payment is late or declined.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. No payment terms are provided by this template.
If we cannot access the property, or if conditions on arrival prevent us from carrying out the agreed work safely, we may need to adjust, delay or decline part or all of the service. Some surfaces, items or tasks may fall outside the scope of the service. [List your own limitations and exclusions.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. Confirm what happens if access fails or conditions differ from what was described.
If you are unhappy with a service or have a question, please contact us as soon as possible with the details so we can look into it. [Describe your complaints process and response times.]
TEMPLATE NOTE: BUSINESS POLICY REQUIRED. Do not promise re-cleans, refunds or timeframes unless you will provide them.
The text, images, logos and design on this website belong to the business or its licensors and may not be copied or reused without permission, except as allowed by law.
TEMPLATE NOTE: Confirm you hold the rights to all content and images you publish.
[Describe the extent to which the business is or is not liable for loss or damage, as permitted by the law that applies to you.]
TEMPLATE NOTE: LEGAL REVIEW REQUIRED. Liability terms differ widely by location and cannot be set by this template. Do not publish without professional advice, and note that some rights cannot be excluded by law.
We may update these terms from time to time. The "Last updated" date at the top of this page shows when they were last revised.
TEMPLATE NOTE: Explain how you will tell customers about important changes.
If you have questions about these terms, contact us at: [CONTACT EMAIL], [BUSINESS LEGAL NAME], [BUSINESS ADDRESS, IF APPLICABLE].
TEMPLATE NOTE: Supply your real contact and legal business details. None are provided in this template.