HERE TO HELP
Good Questions. Clear Answers.
Browse the most common questions about our services, booking and policies. Open any question to see the answer.
01
General Questions
Which cleaning services do you offer?
We offer residential, deep, commercial, move-in and move-out, and post-construction cleaning. See our Services page for details. [Edit to match the services you actually offer.]
Do you clean offices and commercial spaces?
Yes, commercial cleaning is available for offices and similar workplaces. Tell us about your space and schedule and we will suggest a suitable plan. [Edit to match your offering.]
Which areas do you serve?
[Edit: list the cities, neighbourhoods or regions you serve.] If you are unsure whether we cover your address, contact us and we will confirm.
02
Services and Inclusions
Do I need to provide cleaning supplies?
Generally no. Our team brings the supplies and equipment for the job. If you prefer particular products, or have surfaces that need special care, let us know when you book. [Edit to match your policy.]
How long does a cleaning take?
It depends on the size and condition of the space and the service you choose. We can give you a rough time estimate when you book.
How can I request a custom cleaning?
Tell us what you need through the Contact Us or Book a Cleaning page, and we will discuss the options and confirm what can be arranged.
03
Booking and Scheduling
Can I request a recurring cleaning?
Yes, you can ask about weekly, fortnightly or monthly visits. [Edit: confirm the frequencies you offer.]
Do I need to be home during the service?
Not necessarily. Some customers stay at home and others arrange access in advance. Let us know your preference when you book. [Edit to match your access policy.]
Can I change my booking?
Contact us as early as you can with your new date or time, and we will do our best to accommodate it depending on availability. [Edit: add your rescheduling notice period.]
04
Pricing and Payments
How is the price determined?
Pricing typically depends on the service, the size and condition of the space, and any extras you add. [Edit: describe how your own pricing works.]
Can I get an estimate before I book?
Tell us about your space and the service you are interested in, and we can provide an estimate before you confirm. [Edit to match your quoting process.]
How do I pay?
[Edit: list your accepted payment methods and when payment is due.] Payment arrangements are confirmed with your booking.
05
Cancellations and Access
What happens if I need to cancel?
[Edit: add your cancellation policy, notice period and any fees.] Please contact us as soon as possible so we can update our schedule.
How will your team access my home or workplace?
We agree access details with you in advance, such as being let in, a key holder or building access instructions. [Edit to match your access policy.]
How do I contact your team?
Use our Contact Us page or the contact details in the site footer. [Edit: add your usual response times.]
STILL NEED HELP?
Can't Find What You're Looking For?
Our team is happy to answer questions that are not covered here, or to help you plan the right clean for your space.